Get in Touch With Us
This page is for reaching the editorial team behind CoinPoker Review. We research and write about one operator — CoinPoker, a crypto poker site — so most messages we get fall into a few clear categories: questions about the review, questions about the welcome bonus and promo code terms, corrections, and requests for help that really belong with the operator or with a support service. Below is how to contact us, what we can and cannot do, and where to go instead when we are not the right destination.
One thing to know before you write
We are an independent review site, not CoinPoker. We do not hold accounts, process deposits, release withdrawals, credit bonuses, run verification checks or have any access to your balance or personal details. If your message concerns money in a poker account, we cannot resolve it — contact the operator's own support channels through the site or app where your account lives.
We should also be upfront about how this site is funded: when a reader signs up through a link here, spectrumsouth.com may earn a commission. That arrangement does not change what we publish, and it does not buy a better write-up or a higher rating. If you think something on the site reads like it was written for the advertiser rather than the reader, that is exactly the kind of email we want.
How to reach the editorial team
Email is the only channel we run. We do not operate a phone line, a live chat window or social media inboxes, and we would rather say that plainly than leave you waiting on a channel nobody watches. Write to us at [email protected].
To get a useful answer first time, include:
- The page you were reading, or the section of the CoinPoker review your question relates to.
- What you were trying to work out — the bonus math, the payout process, the fairness measures, eligibility, something else.
- Any figure or term you saw elsewhere that contradicts what we published, and where you saw it.
- Your state, if your question is about whether you can legally play — we cannot give you a legal answer, but it helps us point you at the right general information.
Please do not send screenshots of account pages, transaction IDs, wallet addresses, seed phrases, private keys, ID documents or anything else you would not want in a stranger's inbox. We have no use for them and no way to act on them.
What we can help with, and what we cannot
| You are asking about | Can we help? | What to do |
|---|---|---|
| How the welcome bonus clears, and what the promo code does | Yes, in general terms | Email us; we will explain what our research shows and point you to the operator's own terms, which are the binding version |
| Rake, rakeback and the rewards program | Yes, in general terms | Email us; we will also flag where the structure may have changed since our last check |
| A missing or unclaimed bonus on your account | No | Contact CoinPoker support directly — only the operator can see your account |
| A delayed crypto withdrawal | No | Operator support, and check the blockchain confirmation status of the transaction |
| KYC and verification requests | General explanation only | Send documents to the operator, never to us |
| Whether you may legally play from your state | No | See the legal section of our review for general context, then speak to a qualified attorney |
| Tax treatment of poker winnings | No | General information only in our review; consult a qualified tax professional |
| A factual error on this site | Yes | Email us with the detail and the source; corrections take priority over everything else |
Corrections come first
Bonus terms, rake structures, supported cryptocurrencies, tournament series and payout mechanics all change, sometimes without announcement. The single most valuable message a reader can send is one that tells us something on this site no longer matches reality.
When we get a correction, we check it against the operator's current published terms before changing anything. If we can confirm it, we update the page and adjust the fact-check date. If we cannot confirm it either way, we say so on the page rather than picking whichever version sounds better. We do not quietly rewrite figures and pretend they were always that way.
The operator we cover, and why it is the only one
This site covers CoinPoker and nothing else. It is a crypto-first poker room: deposits and cash-outs run in cryptocurrency rather than dollars, and the room runs its own CHP token alongside more common coins. Our review looks at the cash games, multi-table tournaments and sit-and-gos, the size of the player pool, the rake and rewards, the fairness and anti-collusion measures, and the welcome offer.
The headline promotion in our current write-up is the $30M Battle of Malta Online Series. A few things belong right next to that number, because a large advertised prize pool is not money set aside for you:
- It is a total across an entire series of tournaments, not a single event and not a signing bonus.
- Entering costs money — buy-ins are paid from your own funds, and satellites still cost something.
- Guarantees, schedules and structures are set by the operator and can be amended; the event pages are the authoritative source.
- Entry is limited to eligible players who meet the minimum age and the room's own terms.
Our editorial rating for CoinPoker is a 10.0. That is our own assessment based on desk research — reviewing the operator's published terms, its software and its promotional structure — not a customer-satisfaction score, not a survey result, and not the outcome of anyone on our team depositing or playing. The honest limitation of a single-operator site is that we have no in-house comparison set: we can tell you how CoinPoker's own terms read and where they are vague, but we cannot rank it against rooms we do not cover. Read our review alongside other independent sources before you commit money. If you are also weighing up offshore casino options more broadly, our page on non-GamStop casino sites covers a different corner of the same unregulated market.
Eligibility and legal questions we cannot answer for you
You must be at least 18 to gamble online, and 21 in some states and on some sites — whichever minimum is higher applies to you. If you are under that age, nothing on this site is for you, and no message to us will change that.
CoinPoker is licensed offshore. It is not licensed or regulated in the United States, there is no US regulator standing behind your deposit, and the consumer protections you would get from a state-licensed operator do not apply. The legal position for US players is a genuine grey area rather than a settled yes or no, and it differs from state to state. We can point you to the general discussion in our review, but we will not tell you it is legal where you live, because we do not know and it would not be our place to say. Anything we publish on law or tax is general information only — talk to a qualified attorney or tax professional about your own situation.
If money is the problem, write to someone better placed than us
Poker can lose you money, and crypto adds a second layer of risk: the value of a balance held in BTC, ETH or a room's own token can fall while you are doing nothing at all. Never deposit funds you need for anything else, and never deposit more in an attempt to win back what has gone.
We are a review site with an inbox, not a support service. If gambling has stopped being entertainment for you, call the National Problem Gambling Helpline on 1-800-GAMBLER — it is free, confidential and available 24/7. CoinPoker's own responsible gambling settings, including deposit limits and self-exclusion, are worth using before you need them rather than after.
What happens after you hit send
A person reads every message. We aim to reply within two business days, and longer when a question needs us to go back and verify something against the operator's current terms. We will not sell your email address, add you to a mailing list you did not ask for, or pass your message to the operator.
Partnership and advertising enquiries go to the same address — say plainly who you are and what you are proposing. We will take the meeting or decline it, but nothing bought through that route will ever be presented to readers as editorial judgment.
If your question is really about the offer rather than about us, you may find the answer faster in the review itself, where the bonus terms, clearing requirements and payout process are set out in full. Either way, we would rather you asked than guessed.